Tech Stack

Description

You will own all things IT for our Dallas office, providing technical troubleshooting, system administration, network maintenance, and in-office support. You'll manage onboarding/offboarding, document tickets in Jira, and collaborate with L1 and engineering teams to ensure smooth operations.

Requirements

• Minimum 3-5 years of IT support experience.
• Experience with internet security tools and data governance.
• Network management experience with TCP/IP and LAN/WAN configuration.
• Strong knowledge of Google Suite, Office 365, Okta, AWS, Zoom, and Active Directory.
• Experience with device endpoint management: Jamf, VSA, MS Intune.
• Experience with Windows and PC endpoints.
• API knowledge to integrate IT systems and automate tasks.
• Confidence in using AI/low-code tools (OktaWorkflows, N8N, Claude Code, Glean) for automation.
• Hands-on experience troubleshooting on-site networking equipment.
• Strong knowledge of Meraki network management preferred.
• Thorough knowledge of IT, computer systems, applications, and networking.
• A/V experience is a bonus.
• Strong communication, interpersonal, organizational, and coordination skills.
• Ability to lift 50lbs or more.

Responsibilities

• Diagnose and resolve advanced hardware, software, network, and application issues.
• Manage user accounts, permissions, and security groups in identity access management and Active Directory.
• Monitor office network performance, configure network hardware, and troubleshoot VPN issues.
• Handle device imaging (Jamf, Intune), set up new workstations, and manage physical/virtual server resources.
• Maintain detailed documentation in Jira Service Management, create knowledge base articles, and provide RCA for recurring issues.
• Serve as a bridge between L1 support and systems administration/engineering teams.
• Provide end-user support, maintain on-site printers, and support conference A/V equipment.