3h ago
Director, Customer Success Operations Management, CTV
New York, US
full-timedirectoradvertising technology
Description
You will lead operational strategy for PubMatic's CTV supply business, driving proactive signal monitoring, cross-functional execution, and scalable processes to protect revenue and strengthen competitive position. You'll oversee the CTV CSOM team, influence product roadmaps, and turn insights into actions that unlock growth.
Requirements
- CTV industry expertise
- Structured operational leadership skills
- Sharp analytical instincts
- Ability to influence cross-functionally
- Experience in customer success operations or related field
Responsibilities
- Lead and develop a high-performing CTV CSOM team
- Establish role expectations, SOPs, and decision frameworks
- Serve as connective tissue across Customer Success, Sales, Product, Engineering, and Ad Solutions
- Own operational health of CTV supply, including signal hygiene and delivery stability
- Identify and remove operational blockers affecting CTV revenue growth
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