3h ago

Director, Customer Success Operations Management, CTV

New York, US
full-timedirectoradvertising technology

Description

You will lead operational strategy for PubMatic's CTV supply business, driving proactive signal monitoring, cross-functional execution, and scalable processes to protect revenue and strengthen competitive position. You'll oversee the CTV CSOM team, influence product roadmaps, and turn insights into actions that unlock growth.

Requirements

  • CTV industry expertise
  • Structured operational leadership skills
  • Sharp analytical instincts
  • Ability to influence cross-functionally
  • Experience in customer success operations or related field

Responsibilities

  • Lead and develop a high-performing CTV CSOM team
  • Establish role expectations, SOPs, and decision frameworks
  • Serve as connective tissue across Customer Success, Sales, Product, Engineering, and Ad Solutions
  • Own operational health of CTV supply, including signal hygiene and delivery stability
  • Identify and remove operational blockers affecting CTV revenue growth
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