🛠 Tech Stack

💼 About This Role

You'll create internal processes and documentation to bridge support, product, and engineering teams. You'll analyze support tickets to identify bugs and bottlenecks. This hybrid role offers up to 3 remote days per week in a leading European cloud provider.

🎯 What You'll Do

• Create and optimize internal processes for the support team.
• Manage transition of technical information between product, engineering, and support.
• Lead overhaul of public-facing documentation to improve user self-service.
• Collaborate with engineering teams to relay customer feedback.

📋 Requirements

• 2-4 years in technical support or support engineering.
• Strong technical background in Cloud and Bare Metal environments.
• Proficiency in Linux and macOS systems.
• Professional fluency in English.

✨ Nice to Have

• Experience with JIRA, Confluence, and Deskpro.
• Experience creating documentation and processes.
• Analytical approach to ticket data.

🎁 Benefits & Perks

• 🏖️ Hybrid work: up to 3 remote days per week.
• 🍽️ Dining: healthy meal service and Swile card.
• 💪 Well-being: gym access, daycare places, discounted caring services.
• 🌍 International environment: dozens of nationalities.
• 🚀 Career mobility: internal mobility within Iliad Group.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 15 min