💼 About This Role

You'll manage a portfolio of enterprise clients, driving adoption, retention, and expansion of advanced digital solutions. You'll act as a trusted advisor to executive stakeholders, aligning business goals with data-driven success plans. This role combines customer success, consulting, and commercial strategy in a fast-evolving tech landscape.

🎯 What You'll Do

• Manage full customer lifecycle from onboarding to renewal and expansion
• Build relationships with stakeholders including executive leadership
• Develop and execute data-driven success plans aligned with customer goals
• Drive product adoption through tailored strategies and engagement
• Identify upsell and cross-sell opportunities with sales teams

📋 Requirements

• 5+ years in enterprise customer success, account management, or consulting
• Proven ability to manage large, complex accounts
• Experience engaging C-level stakeholders with strong communication skills
• Fluency in French and English

✨ Nice to Have

• Additional European languages
• Familiarity with data warehouses and AI-driven tools
• Experience with digital analytics and product analytics

🎁 Benefits & Perks

• 💵 Competitive compensation with performance incentives
• 🏠 Flexible work arrangements (remote and hybrid options)
• 🏖️ Generous PTO and work-life balance initiatives
• 📚 Learning and development including mentorship and career growth
• 🌐 Inclusive culture with employee resource groups

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Strategy Interview· 60 min