7h ago

Support Engineer

Boston, MA

$92k-$116k / year

full-timeseniorsoftware

πŸ›  Tech Stack

πŸ’Ό About This Role

You'll manage complex technical problems for customers using InterSystems products in the Worldwide Response Center. Your core impact is owning solutions and driving high-leverage situations in a collaborative team. You'll gain exposure to object-oriented programming, databases, AI, and more.

🎯 What You'll Do

  • Manage complex problem resolution in technical environments
  • Use source code to investigate and troubleshoot issues
  • Participate in rotational on-call support for weekends/evenings

πŸ“‹ Requirements

  • BS in Computer Science or related field
  • 7+ years experience in software development or maintenance
  • Enthusiasm for solving interesting problems

✨ Nice to Have

  • Unix/Linux or Windows experience
  • Healthcare IT industry experience
  • Strong communication skills

🎁 Benefits & Perks

  • πŸ₯ Medical, vision, and dental insurance
  • πŸ“ˆ 401(k) Profit Sharing Contribution
  • πŸ–οΈ Paid Time Off and Holidays
  • πŸ‘©β€πŸ‘§ Parental Leave
  • πŸŽ“ Tuition reimbursement

πŸ“¨ Hiring Process

Estimated timeline: 2-3 weeks Β· AI estimate

  1. 1Recruiter Phone ScreenΒ· 30 min
  2. 2Technical InterviewΒ· 60 min
  3. 3Hiring Manager InterviewΒ· 45 min
0 0 0