💼 About This Role

You'll work as a 고객 서비스 전문가 (쿠니) at Coupang, handling customer inquiries and resolving issues. You'll collaborate with internal teams to improve customer experience. This role offers hybrid work (office in Jamsil + remote) and a path to permanent employment.

🎯 What You'll Do

• Handle customer inquiries via Coupang's contact center
• Resolve issues and escalate complex cases
• Collaborate with internal departments to improve customer experience

📋 Requirements

• Customer service mindset and aptitude
• Ability to commute to Coupang headquarters in Jamsil
• Independent remote work space at home
• Full-time availability from start date

✨ Nice to Have

• Experience in customer service or call center roles
• Foreign language proficiency for business conversation
• Ability to adapt quickly to changing environments

🎁 Benefits & Perks

• 🏥 National health insurance (4대 보험)
• 🏖️ Annual leave (연차휴가)
• 📚 Education support: Cyber University, Coupang Smart Learning, English classes, etc.
• 🎁 Holiday gift (Coupang Cash)
• 💳 Coupang employee credit card and cashback (5%)

📨 Hiring Process

Estimated timeline: 2-3 weeks

1. 1Document Screening· 1-2 weeks
2. 2Phone Interview· 30 min
3. 3Video Interview (including mock counseling)· 1 hour