🛠 Tech Stack

💼 About This Role

You'll join a high-performing Helpdesk team supporting a game development studio, handling hardware and software issues with an automation-first mindset. You'll ensure smooth operations for developers' high-end PCs, gaming systems, and network connectivity. This role offers a chance to work on cutting-edge tech in a creative environment.

🎯 What You'll Do

• Provide technical support for computer systems, hardware, and software.
• Deploy PCs to employees efficiently using automated systems.
• Maintain inventory systems for hardware tracking.
• Troubleshoot wired, wireless, and VPN connectivity issues.

📋 Requirements

• Outstanding customer service and communication skills.
• History of hands-on technical support experience.
• Experience with Windows OS in a networked environment.
• Ability to lift 50 pounds of equipment.

✨ Nice to Have

• Familiarity with issue tracking systems, preferably Jira.
• Experience with Linux or Mac systems.
• Experience with TCP/IP networking.

🎁 Benefits & Perks

• 🕹️ Work on gaming systems and developer kits.
• 🖥️ High-end PC provided for your use.
• 🔧 Automation tools to streamline tasks.
• 💪 Supportive team in a fast-paced environment.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 30 min

🚩 Heads Up

• Onsite 5 days a week with no remote flexibility.
• Requires carrying a mobile device and after-hours/weekend work.
• Lifting requirement of 50 pounds may not be typical for a helpdesk role.