🛠 Tech Stack

💼 About This Role

You'll lead the complaints team at WeDoSupport, a fast-growing BPO in Limassol. Your core impact is managing complaint resolution workflows and implementing new procedures to ensure timely, compliant responses. The role stands out with relocation assistance and a strong team culture.

🎯 What You'll Do

• Managing team performance reviews, attendance, and leave approvals.
• Overseeing complaint resolution workflows for timely responses.
• Coordinating with B2B partners and affiliates on complaint resolution.
• Creating and implementing new complaint-handling procedures.

📋 Requirements

• Strong communication skills for clear written interaction with customers.
• Problem-solving ability to analyze situations and provide solutions.
• Conflict resolution skills to de-escalate tense situations professionally.
• Knowledge of regulatory compliance relevant to customer complaints.

✨ Nice to Have

• Previous experience in a similar role.
• Experience with Jira, Confluence, Slack, or Trello.
• Additional language skills: Swedish, Danish, Romanian, or Greek.

🎁 Benefits & Perks

• 🍪 Snacks in the Office
• 🏖️ 24 days of vacation per year
• 🏥 Medical insurance
• 🍳 Breakfasts and lunches partially paid
• 💬 Language classes partially paid