Tech Stack

Description

You will review loan applications, analyze credit reports and income, verify documentation, and perform outbound calls to guide applicants through funding. This full-time role involves mastering SoFi's unsecured lending products across three training phases and ensuring a best-in-class member experience.

Requirements

• 2+ years contact center experience
• 1+ years financial services experience
• Strong verbal and written communication skills
• Proficient in Google products, data visualization, and customer service tools
• High school diploma or GED required

Responsibilities

• Review applications per credit policies, analyze credit reports and income, verify documents
• Handle complex financial profiles including self-employment
• Verify member identity and regulatory documentation
• Perform outbound calls to advance applications toward funding
• Ensure compliance and protect sensitive member information