3h ago
IT Support Team Lead
London
full-timeseniorfinancial technology
Tech Stack
Description
You will lead our IT support team, providing hands-on technical assistance and mentoring team members across multiple offices. Your role involves overseeing daily operations, handling escalations, and ensuring first-class support for hardware, software, and networking issues.
Requirements
- Senior-level IT support experience with team lead capability
- Strong technical knowledge of hardware, networking, and OS
- Experience with bespoke business applications and integrations
- Excellent problem-solving and communication skills
- People-first mindset with ability to mentor and develop a team
Responsibilities
- Oversee day-to-day operations of the IT support team
- Act as senior support engineer and escalation point
- Provide direct supervision, mentoring, and line management
- Record and track SLAs, ensuring targets are met
- Manage user accounts, hardware setups, and asset register
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