3h ago

IT Support Team Lead

London
full-timeseniorfinancial technology

Tech Stack

Description

You will lead our IT support team, providing hands-on technical assistance and mentoring team members across multiple offices. Your role involves overseeing daily operations, handling escalations, and ensuring first-class support for hardware, software, and networking issues.

Requirements

  • Senior-level IT support experience with team lead capability
  • Strong technical knowledge of hardware, networking, and OS
  • Experience with bespoke business applications and integrations
  • Excellent problem-solving and communication skills
  • People-first mindset with ability to mentor and develop a team

Responsibilities

  • Oversee day-to-day operations of the IT support team
  • Act as senior support engineer and escalation point
  • Provide direct supervision, mentoring, and line management
  • Record and track SLAs, ensuring targets are met
  • Manage user accounts, hardware setups, and asset register
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