🛠 Tech Stack

💼 About This Role

You'll build and maintain FAQs and knowledge bases to enable high-efficient self-service for global users. You'll optimize SOPs for the Customer Satisfaction Center and provide the backbone for AI Customer Service systems. This role offers a chance to shape the next-gen human-AI interaction paradigm at a fast-growing company.

🎯 What You'll Do

• Build and maintain FAQs and knowledge bases for global users.
• Optimize SOPs for Customer Satisfaction and Support Training teams.
• Iterate knowledge base to power AI Customer Service system.
• Establish content lifecycle governance standards using AI and data analytics.

📋 Requirements

• 5+ years in knowledge management or content operations.
• Professional writing skills with content clarity and accuracy.
• Native English writing and Chinese verbal communication skills.
• Bachelor's degree or above from a recognized university.

✨ Nice to Have

• Experience driving cross-functional and cross-team projects.
• Out-of-the-box thinking for state-of-the-art customer satisfaction.

🎁 Benefits & Perks

• 📈 Employee Stock Ownership Plan (ESOP)
• 🤖 Cutting-edge AI tools (Cursor, GPT, Gemini, Claude)
• 💻 Best-in-class equipment (top-spec laptops, workstations)
• 🌍 Annual company offsites and team events
• 🚀 High-impact, fast-moving product-driven environment