Description

You will engage with paying customers who have requested refunds for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them. You'll also promote long-term subscription options.

Requirements

• Fluent English speaker
• Experience in sales or retention
• Fast learner and problem-solver
• Motivated, independent, and proactive

Responsibilities

• Engage with customers requesting refunds and resolve concerns
• Offer tailored solutions to retain customers
• Promote long-term subscription options