🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of high-touch customers, serving as their day-to-day contact for questions and support. You'll promote adoption of Compass technology and provide 1:1 support and training to agents. This role is 100% in-office at our Downtown Naples office.

🎯 What You'll Do

• Manage a portfolio of high-touch customers via phone, email, and in-person meetings.
• Promote adoption of Compass technology through 1:1 support and group training.
• Provide marketing support, creating collateral from templates and liaising with specialists.
• Partner with onboarding team on strategy and logistics for new customers.

📋 Requirements

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Ability to establish credibility with key agent decision-makers.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.

✨ Nice to Have

• Previous experience in real estate.
• Experience with live or remote training.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence).

🎁 Benefits & Perks

• 💰 Incentive programs including cash, equity, or commissions.
• 🏖️ Paid vacation, holidays, sick time, parental leave, and recharge leave.
• 🏥 Medical, dental, and vision insurance with tele-health options.
• 👶 Maven support system for new parents and Carrot fertility benefits.
• 🐾 Pet insurance and commuter program.