💼 About This Role

You'll lead the strategy and operations of our Digital Adoption team, driving customer satisfaction and product adoption. You'll work cross-functionally to align customer experience initiatives with company goals. You'll build excellence through an AI-first approach to operations and proactive support strategies.

🎯 What You'll Do

• Develop and execute the vision and strategy for Digital Adoption program.
• Lead, mentor, and inspire a high-performing global team.
• Establish and track KPIs for team performance and customer success.
• Analyze customer engagement data to identify trends and opportunities.

📋 Requirements

• 8+ years in customer experience or support leadership roles.
• AI-first approach to problem-solving and operations.
• Proven track record managing and scaling global teams.
• Strong understanding of support service models and proactive strategies.

✨ Nice to Have

• Experience in SaaS.
• Data-driven mindset.
• Passion for exceptional customer experiences.

🎁 Benefits & Perks

• 💰 Commission included.
• 🏠 Remote work.
• 🏖️ Unlimited PTO (implied).

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Strategy Interview· 1 hour