Tech Stack

Description

You will own and scale the CRM analytics strategy to deepen customer relationships, optimize retention, and drive lifetime value. You'll define measurement frameworks, design experiments, build dashboards, and partner with Marketing and Product teams to link campaign outcomes to revenue.

Requirements

• 5+ years analytics experience with focus on CRM or growth
• Advanced SQL proficiency for large data sets
• Experience with experimentation and statistical techniques
• Proficiency in BI platforms like Tableau or Looker
• Strong communication and storytelling skills

Responsibilities

• Own CRM analytics strategy for retention and lifetime value
• Define measurement frameworks and analyze A/B tests and campaigns
• Build automated dashboards tracking CRM performance metrics
• Identify customer behaviors driving repeat orders and loyalty
• Present insights and recommendations to executive leadership