Tech Stack

Description

You will manage day-to-day community engagement and social customer support across multiple platforms for a large enterprise account, ensuring timely, on-brand responses aligned with SLAs and governance. You'll coordinate with internal teams, track trends, and support campaign activity to deliver consistent, high-quality interactions.

Requirements

• 1-3 years experience in community management or social customer support
• Experience supporting enterprise or high-volume accounts
• Strong understanding of major social platforms and engagement best practices
• Written communication skills (Arabic required; English essential)
• Hands-on experience with community management tools (e.g., Sprinklr, Sprout Social)

Responsibilities

• Manage daily community engagement and social customer support across assigned platforms
• Respond to comments, DMs, and queries in line with SLAs, tone of voice, and escalation protocols
• Moderate conversations, identify risks or sensitive issues, and escalate as needed
• Track recurring questions, sentiment, and community trends, sharing insights with teams
• Ensure consistent quality and accuracy across all community interactions