3h ago

Shift Lead

New York City, New York, United States

$43.7k-$43.7k / year

full-timemidretail

πŸ’Ό About This Role

You'll lead daily cafe operations and motivate your team to deliver exceptional customer experiences at Blank Street. You'll help train new employees and ensure smooth shifts. This role offers hands-on leadership in a fast-paced, high-volume environment.

🎯 What You'll Do

  • Craft coffee products and serve customers with energy and warmth
  • Support GM and training team to train new employees
  • Open and close location safely and responsibly
  • Handle minor customer issues positively and solution-focused

πŸ“‹ Requirements

  • 2+ years in a customer service leadership role
  • 18+ years of age
  • Ability to lift 25+ lbs and stand for long periods
  • Availability for full-time schedule including weekends

✨ Nice to Have

  • Experience in hospitality or coffee
  • Weekend and holiday availability

🎁 Benefits & Perks

  • πŸ’° $21.00/hour plus tips
  • πŸ“š Barista accreditation and training program
  • πŸ–οΈ Tenure based PTO
  • πŸš† Commuter benefits
  • β˜• Complimentary coffee and treats on shift

πŸ“¨ Hiring Process

Estimated timeline: 1-2 weeks Β· AI estimate

  1. 1ApplicationΒ· 15 min
  2. 2Phone ScreenΒ· 30 min
  3. 3In-Store InterviewΒ· 45 min

🚩 Heads Up

  • Requires 2+ years leadership but pays $21/hr with tips
  • Full-time role requiring peak day availability every week
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