3h ago
Shift Lead
New York City, New York, United States
$43.7k-$43.7k / year
full-timemidretail
πΌ About This Role
You'll lead daily cafe operations and motivate your team to deliver exceptional customer experiences at Blank Street. You'll help train new employees and ensure smooth shifts. This role offers hands-on leadership in a fast-paced, high-volume environment.
π― What You'll Do
- Craft coffee products and serve customers with energy and warmth
- Support GM and training team to train new employees
- Open and close location safely and responsibly
- Handle minor customer issues positively and solution-focused
π Requirements
- 2+ years in a customer service leadership role
- 18+ years of age
- Ability to lift 25+ lbs and stand for long periods
- Availability for full-time schedule including weekends
β¨ Nice to Have
- Experience in hospitality or coffee
- Weekend and holiday availability
π Benefits & Perks
- π° $21.00/hour plus tips
- π Barista accreditation and training program
- ποΈ Tenure based PTO
- π Commuter benefits
- β Complimentary coffee and treats on shift
π¨ Hiring Process
Estimated timeline: 1-2 weeks Β· AI estimate
- 1ApplicationΒ· 15 min
- 2Phone ScreenΒ· 30 min
- 3In-Store InterviewΒ· 45 min
π© Heads Up
- Requires 2+ years leadership but pays $21/hr with tips
- Full-time role requiring peak day availability every week
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