🛠 Tech Stack

💼 About This Role

You'll lead onboarding implementations for mid-market and enterprise customers, ensuring they quickly get maximum value from TheyDo's AI-powered journey management platform. You'll collaborate cross-functionally to define best practices and own key metrics like Go-Live cycle time and adoption rates.

🎯 What You'll Do

• Own the onboarding journey for all new mid-market and enterprise customers.
• Coordinate technical integrations including APIs, AWS S3, and data ingestion.
• Design scalable processes and playbooks for technical onboarding.
• Manage multiple concurrent onboarding implementations.

📋 Requirements

• 3+ years experience in onboarding or implementation within SaaS.
• Proven ability to manage enterprise onboarding projects simultaneously.
• Comfortable with APIs, AWS S3, and customer data workflows.
• Experience working cross-functionally with Product, Sales, and CS teams.

✨ Nice to Have

• Familiarity with journey management, CX strategy, or design thinking.
• Experience with platforms like Qualtrics, Medallia, or UserTesting.

🎁 Benefits & Perks

• 💰 Competitive compensation and pre-IPO equity
• 🌍 Fully remote with flexible hours
• 🏥 Health Insurance benefit
• 🌴 25+ paid holiday days plus winter shutdown
• 🧠 Learning and Development budget

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Case Interview· 60 min