🛠 Tech Stack

💼 About This Role

You'll serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams. You'll drive product adoption and manage renewals to deliver measurable business value. This role blends customer success and sales expertise to help customers realize the full potential of PagerDuty's platform.

🎯 What You'll Do

• Own a portfolio of existing customers to ensure adoption and retention.
• Develop and execute account plans driving renewals and growth.
• Present and negotiate renewal proposals and contract value.
• Monitor customer health using usage analytics and business insights.

📋 Requirements

• 7+ years of combined customer-facing experience in Account Management or Customer Success.
• 4+ years managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools like Gainsight, Tableau, or Looker.
• Bachelor's degree or equivalent experience.