💼 About This Role

You'll work directly with customers to manage financial arrears, setting up fair repayment plans while ensuring compliance with regulations. You'll be an empathetic communicator, resolving issues with patience and persistence.

🎯 What You'll Do

• Engage directly with customers to negotiate repayment plans
• Analyse financial situations to create tailored solutions
• Handle customer complaints and resolve conflicts effectively
• Prioritize multiple tasks while maintaining high-quality standards

📋 Requirements

• Collections experience within financial services
• Strong communication skills both verbal and written
• Proven ability to manage challenging customer interactions
• Experience using multiple communication platforms

✨ Nice to Have

• Experience with GDPR, FCA, FDCPA regulations
• Ability to handle difficult conversations

🎁 Benefits & Perks

• 💷 Salary range £27,000 - £34,000
• 🏥 Private Healthcare including dental and optician
• 🎁 Anniversary Rewards (£250, £500, £750, 4-week sabbatical)
• 👛 Pension Scheme up to 7% match
• 🏖️ 28 days holiday plus bank holidays

📨 Hiring Process

Estimated timeline: 2 weeks

1. 1Phone Screen· 30 min
2. 2CV Overview with Team Leaders· 60 min

[email protected]