🛠 Tech Stack

💼 About This Role

You'll join the Customer Success team to scale operations through data-driven processes and tooling improvements. You'll partner across teams to drive exceptional client outcomes and operational efficiency as we expand globally.

🎯 What You'll Do

• Lead agile projects to launch new tools and dashboards.
• Manage and optimize core CS tools like HubSpot and Pylon.
• Establish automated reporting for performance and data-driven insights.
• Run workshops to identify tooling and process improvements.

📋 Requirements

• Operations experience supporting customer success scaling
• Analytical skills with dashboard creation and SQL queries
• Tooling implementation experience with enterprise CRM and service tools
• Project delivery skills with agile methodologies (e.g., Asana)

✨ Nice to Have

• Experience in SaaS software Customer Success
• Stakeholder management across cross-functional teams

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min