1d ago

Escalation Manager, Event Response Team

Tokyo, Japan

โœจ $100k-$145k / yearest.

full-timemid Hybridtransportation

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll lead critical incident response for Waymo's autonomous fleet in Tokyo, making real-time safety decisions under pressure. You'll build escalation frameworks and playbooks that scale across markets. This hybrid role at a world-leading autonomous driving company offers high-impact crisis leadership.

๐ŸŽฏ What You'll Do

  • Serve as primary incident leader for high-priority safety issues
  • Coordinate cross-functional response with Engineering and Safety
  • Lead post-incident reviews to identify root causes
  • Standardize escalation frameworks across all markets

๐Ÿ“‹ Requirements

  • Bachelor's degree or 4+ years equivalent experience
  • Background in high-pressure environments such as aviation, emergency response, or critical infrastructure
  • Bilingual fluency in Japanese and English
  • Flexibility to work 24/7 rotating shift including nights, weekends, holidays

โœจ Nice to Have

  • Proven experience leading command center or emergency operations
  • Experience with workflow management software
  • Skills in translating data-driven trends into actionable playbooks

๐ŸŽ Benefits & Perks

  • ๐Ÿš€ Innovative industry at the forefront of autonomous driving
  • ๐ŸŒ Global team culture with collaboration and celebration
  • ๐Ÿ’ผ Hybrid work flexibility in Tokyo
  • ๐Ÿง‘โ€๐Ÿคโ€๐Ÿง‘ Unique perspectives valued with inclusive culture

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Screenยท 30 min
  2. 2Hiring Manager Interviewยท 45 min
  3. 3Behavioral Interviewยท 45 min
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