1d ago
Escalation Manager, Event Response Team
Tokyo, Japan
โจ $100k-$145k / yearest.
full-timemid Hybridtransportation
๐ Tech Stack
๐ผ About This Role
You'll lead critical incident response for Waymo's autonomous fleet in Tokyo, making real-time safety decisions under pressure. You'll build escalation frameworks and playbooks that scale across markets. This hybrid role at a world-leading autonomous driving company offers high-impact crisis leadership.
๐ฏ What You'll Do
- Serve as primary incident leader for high-priority safety issues
- Coordinate cross-functional response with Engineering and Safety
- Lead post-incident reviews to identify root causes
- Standardize escalation frameworks across all markets
๐ Requirements
- Bachelor's degree or 4+ years equivalent experience
- Background in high-pressure environments such as aviation, emergency response, or critical infrastructure
- Bilingual fluency in Japanese and English
- Flexibility to work 24/7 rotating shift including nights, weekends, holidays
โจ Nice to Have
- Proven experience leading command center or emergency operations
- Experience with workflow management software
- Skills in translating data-driven trends into actionable playbooks
๐ Benefits & Perks
- ๐ Innovative industry at the forefront of autonomous driving
- ๐ Global team culture with collaboration and celebration
- ๐ผ Hybrid work flexibility in Tokyo
- ๐งโ๐คโ๐ง Unique perspectives valued with inclusive culture
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Screenยท 30 min
- 2Hiring Manager Interviewยท 45 min
- 3Behavioral Interviewยท 45 min
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