10h ago
Product Support Sr. Engineer
India
โจ $50k-$80k / yearest.
full-timesenior Hybridsoftware
๐ Tech Stack
๐ผ About This Role
You'll serve as a frontline architect of customer success, troubleshooting complex technical issues on the Boomi integration platform. Your core impact is ensuring seamless operations for over 20,000 organizations by dissecting bottlenecks and engineering creative solutions. This hybrid role anchors a follow-the-sun support model across global time zones.
๐ฏ What You'll Do
- Analyze technical support cases to identify root causes
- Develop and maintain complex integrations on Boomi AtomSphere
- Collaborate with global teams on follow-the-sun support model
- Document solutions and share knowledge across the team
๐ Requirements
- 2+ years hands-on Boomi AtomSphere Platform experience
- 3-5 years total experience in IT Consulting or Software Development
- Proficiency in REST, SOAP, WSDL and tools like Postman and OAuth 2.0
- Experience with Java, Groovy, JavaScript, or React
โจ Nice to Have
- Experience with Kubernetes, Rancher Desktop, or cloud-based apps
- Knowledge of ELT/ETL and enterprise systems like Salesforce, NetSuite, Hadoop
๐ Benefits & Perks
- ๐ Access to elite tech stack including AI integration tools
- ๐ Global collaborative culture with mentorship and knowledge sharing
- ๐ Dedicated learning time to keep skills cutting-edge
- ๐ Hybrid/remote flexibility with shift allowance
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter Screenยท 30 min
- 2Technical Interviewยท 60 min
- 3Hiring Manager Interviewยท 45 min
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