💼 About This Role

You'll lead a team of customer support representatives at Robinhood, delivering high-quality service and resolving complex issues. You'll coach team members, drive performance through quality standards, and collaborate with operations and compliance teams. This role helps democratize finance for all.

🎯 What You'll Do

• Coach and develop a team of customer experience representatives
• Handle escalated customer concerns and resolve complex issues
• Oversee daily operations including queue management and workforce coordination
• Lead by example by supporting queues and customers during surges

📋 Requirements

• Active FINRA Series 7 and Series 63
• Strong coaching and leadership skills
• Excellent written and verbal communication skills
• Flexibility in scheduling to support business needs

✨ Nice to Have

• Series 9/10 or 24 preferred (or ability to obtain 9/10 within 120 days)
• Proven ability to operate in a fast-paced, high-volume environment

🎁 Benefits & Perks

• 💰 Performance-driven compensation with multipliers, bonus, equity, and 401(k) matching
• 🏥 100% paid health insurance for employees with 90% coverage for dependents
• 🏋️ Lifestyle wallet for wellness, learning, and more
• 📚 Time off including holidays, paid time off, sick time, parental leave
• 🍽️ Exceptional office experience with catered meals, events, and comfortable workspaces

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min