💼 About This Role

You'll respond to user inquiries through multiple channels, resolving issues and gathering feedback to improve digital products. This freelance role offers flexible hours and international collaboration in a remote-first environment.

🎯 What You'll Do

• Respond to customer inquiries through support platforms and communication channels
• Assist users with product features, troubleshooting, and technical issues
• Analyze, document, and report product bugs or malfunctions
• Maintain accurate internal records of issues and interactions
• Create user guidance materials and tutorials for self-service support

📋 Requirements

• 1–3 years of experience in customer support or similar client-facing role
• Strong communication skills in English, both written and verbal
• Excellent problem-solving and analytical skills
• Ability to work independently in a remote and fast-paced environment

✨ Nice to Have

• Experience in SaaS, mobile applications, e-commerce, or digital products
• Collaborative attitude with cross-functional teams
• Empathy and patience when handling customer concerns

🎁 Benefits & Perks

• 🏖️ Flexible freelance contract with remote work
• 🌍 International remote-first environment
• 🕒 Flexible hours aligned with global time zones
• 💵 Competitive hourly compensation based on region and experience
• 🚀 Exposure to fast-growing technology ecosystems

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Assessment or trial task· 1-2 hours