Tech Stack

Description

You will serve as a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NICE products and services. You'll build strong relationships, collaborate across teams, and help clients maximize their investment through training and presentations.

Requirements

• Bachelor's degree in CS, Business Information Systems, or related field
• 5+ years in technical or service role (software, telecom, contact centers)
• Strong analytical and advanced troubleshooting skills
• Excellent customer service and communication skills
• Working knowledge of contact center software design

Responsibilities

• Drive client success by resolving complex technical challenges
• Build and maintain strategic client relationships
• Deliver exceptional support through internal collaboration
• Develop presentations showcasing client achievements
• Train clients to maximize product use