🛠 Tech Stack

💼 About This Role

You'll guide new customers through a seamless onboarding journey for a complex SaaS platform. You'll act as a trusted partner, translating business needs into effective system configurations and workflows. This role combines technical understanding with relationship-building in a fast-paced, collaborative environment.

🎯 What You'll Do

• Lead end-to-end customer onboarding and implementation processes.
• Conduct detailed platform walkthroughs and guide setup/configuration.
• Manage customer data migration and ensure accuracy/completeness.
• Collaborate with Sales, Support, and Engineering teams.

📋 Requirements

• 1–2 years of experience in customer onboarding or customer-facing roles.
• Strong project management and organizational skills.
• Experience working with senior stakeholders across levels.
• Ability to quickly learn and explain technical products or SaaS platforms.

✨ Nice to Have

• Bachelor’s degree preferred.
• Analytical mindset with process improvement orientation.
• Comfortable in cross-functional collaborative environments.

🎁 Benefits & Perks

• 💻 Fully remote work flexibility.
• 🏥 Comprehensive health coverage (medical, dental, vision).
• 💰 Retirement savings with employer contributions.
• 🧘 Wellness allowance and mental health support.
• 📚 Learning and development opportunities.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min