Tech Stack

Description

As a Technical Support Engineer at Sigma, you will join an award-winning team helping customers solve technical, business, and data challenges using the Sigma platform. You will work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and improve support operations.

Requirements

• 2+ years supporting enterprise data analytics products
• Computer Science fundamentals
• Strong SQL proficiency: JOINs, partitions, window functions, aggregations, CTEs, sub-queries
• SQL query performance troubleshooting and plan generation
• Proficient in data modeling and charting data into logical visualizations

Responsibilities

• Diagnose and resolve complex technical issues with customers and pre-sales team
• Develop best practices and tools for issue diagnosis and performance optimization
• Collaborate with cross-functional teams: backend, frontend, devops, design, product, go-to-market
• Participate in quarterly projects and perform periodic on-call duties
• Improve automation and processes