💼 About This Role

You'll own the end-to-end success of mid-market and enterprise customers, acting as their strategic partner to achieve measurable business outcomes. You'll develop executive-level relationships and drive adoption, retention, and expansion of a high-impact global employment platform. This fully remote role offers high visibility and influence across Product, Sales, and Engineering.

🎯 What You'll Do

• Own end-to-end success of mid-market and enterprise customers
• Develop executive-level relationships and strategic success plans
• Identify upsell, cross-sell, and expansion opportunities
• Collaborate cross-functionally to resolve issues and improve experience

📋 Requirements

• 6+ years in Customer Success or Account Management in SaaS
• Experience managing complex enterprise accounts with multiple stakeholders
• Strong ability to build executive relationships and influence decisions
• Proven success in driving retention and expansion outcomes

✨ Nice to Have

• Experience in HR tech or global employment platforms
• Experience in global, distributed, remote-first organizations
• Strong analytical mindset with data interpretation skills

🎁 Benefits & Perks

• 🏖️ Fully remote with flexible hours
• 💰 Competitive base salary plus performance-based variable compensation
• 📅 Generous paid time off and global parental leave
• 📚 Learning and development budget
• 🖥️ Home office and equipment support

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Skills Assessment· 60 min