💼 About This Role

You'll lead customer onboarding and implementation projects for a SaaS platform in the financial crime space, acting as a key link between customers and internal teams. Your core impact will be translating business and technical requirements into fully functional solutions. This contract role offers flexibility and autonomy in a remote-first environment.

🎯 What You'll Do

• Lead end-to-end implementation projects for new customers
• Translate complex customer needs into configuration plans and workflows
• Coordinate across customer success, technical, and product stakeholders
• Configure and optimize the SaaS platform for each customer use case
• Manage multiple concurrent implementations while maintaining quality

📋 Requirements

• Proven experience in implementing B2B SaaS or enterprise software
• Strong ability to manage ambiguous projects and convert requirements into plans
• Experience working cross-functionally with technical teams
• Excellent project management skills with ability to prioritize

✨ Nice to Have

• Experience in financial crime or compliance domain
• Experience with remote distributed team setups
• Proactive and detail-oriented working style

🎁 Benefits & Perks

• 💵 Competitive hourly compensation
• 🏠 Fully remote work with flexible hours
• 📈 High-impact role shaping customer onboarding experiences
• 🌟 Exposure to enterprise-level SaaS implementations
• 🤝 Inclusive and collaborative remote-first culture

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical interview· 45 min

🚩 Heads Up

• No salary range provided in listing
• Only 20 hours per week - limited engagement