Tech Stack

Description

You will shape how we engage, grow, and champion our customer base at LinkSquares, an AI-powered CLM SaaS leader. In this high-impact role, you'll architect the customer journey, build advocacy programs, and collaborate cross-functionally to drive retention and expansion.

Requirements

• Several years of B2B SaaS experience in Customer, Lifecycle, or Product Marketing
• Experience or strong interest in marketing AI-powered tools
• Track record of cross-functional collaboration
• Familiarity with Salesforce and HubSpot for campaign and customer health tracking
• Adaptability in a dynamic, evolving environment

Responsibilities

• Develop and lead the end-to-end customer marketing roadmap
• Build and scale advocacy programs including case studies, user groups, advisory boards
• Collaborate with Product, Customer Success, and Sales on customer lifecycle
• Design segmented, multi-channel campaigns to drive product engagement
• Define and monitor key success metrics like Net Retention Rate and advocacy participation