🛠 Tech Stack

💼 About This Role

You'll drive global enablement programs for Customer Success, Support, and Services teams at Synthesia, the leading AI video platform. Your work will directly impact customer retention and revenue outcomes through strategic alignment and process optimization.

🎯 What You'll Do

• Partner with CRO, CS/Services leadership, RevOps, Product, and PMM for GTM alignment.
• Build and execute a global post-sales enablement strategy.
• Develop training, onboarding, and skill development programs.
• Analyze performance data and adjust enablement programs based on insights.

📋 Requirements

• 7-10 years in post-sales enablement, Customer Success, Support, or Services.
• Experience implementing customer success methodologies across global teams.
• Proficiency with CS/Support tech stacks and enablement platforms.
• Ability to influence senior leaders and drive cross-functional alignment.

✨ Nice to Have

• Experience in fast-paced, high-growth environments.
• Comfort building from scratch and scaling programs over time.
• Experience with Planhat, Salesforce, or Omni.