🛠 Tech Stack

💼 About This Role

You'll act as a trusted advisor helping customers maximize their value from MongoDB deployments by combining business and technical expertise. You'll drive retention, revenue, and advocacy for a portfolio of enterprise accounts in a hybrid working model.

🎯 What You'll Do

• Advise customers on best practices and deployment health.
• Conduct business reviews and translate insights into value-based outcomes.
• Manage account plans to drive customer maturity and revenue.
• Collaborate with internal teams to amplify customer voice and influence product roadmap.

📋 Requirements

• 5-7+ years in a technical customer-facing role like technical account management.
• 3+ years owning customer health and revenue for enterprise accounts.
• Excellent communication skills to influence technical and business outcomes.
• Bachelor's in CS, STEM, or equivalent technical experience.

✨ Nice to Have

• Experience with consumption-based products.
• Familiarity with AI-driven tools for customer success.

🎁 Benefits & Perks

• 🏖️ Flexible hybrid work model
• 💰 Competitive compensation (estimated range)
• 📚 Professional development opportunities
• 👶 Generous parental leave policy
• 🏥 Health and wellness benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical or case interview· 60 min