🛠 Tech Stack

💼 About This Role

You'll manage enterprise customer relationships for a cloud-native automation platform serving 2,100+ companies. You'll drive account growth through upsells and cross-sells while ensuring adoption and retention. This role offers remote flexibility and equity in a unicorn startup.

🎯 What You'll Do

• Build and maintain long-term customer relationships
• Identify and execute upsell and cross-sell opportunities
• Guide customers through onboarding and product adoption
• Monitor customer health and performance KPIs

📋 Requirements

• 5+ years of experience with enterprise organisations
• Proven experience in enterprise customer account management
• Ability to identify key contacts and tailor proposals
• Demonstrated success in negotiation and closing

✨ Nice to Have

• Experience in cloud cost control or DevOps tools
• Background in cloud infrastructure or security
• Familiarity with Kubernetes ecosystems

🎁 Benefits & Perks

• 🌍 Remote-first global environment
• 📈 Equity options
• 🏥 Medical, dental, vision
• 💰 401(k) match up to 6%
• 📚 Learning budget

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Screening call with Recruiter· 30 min
2. 2Hiring Manager interview· 45 min
3. 3Additional interviews· 1 hour
4. 4Culture Check interview with executive· 30 min

🚩 Heads Up

• No visa sponsorship
• Background check required