💼 About This Role

You'll join Zopa Bank's customer service team, handling banking queries across phone, chat, and email. Your core impact is delivering first-call resolution and personalised solutions to customers. This hybrid role offers a supportive team environment.

🎯 What You'll Do

• Answer high-volume calls and handle live chat and email queries
• Investigate and resolve customer issues on the first call
• Liaise with other teams to advocate for customers
• Participate in initiatives to improve service processes

📋 Requirements

• Customer service experience in financial services or banking
• Experience across telephony, chat, and email in a contact centre
• Ability to maintain high levels of accuracy
• Adaptability to meet changing priorities and customer demand

✨ Nice to Have

• Expert in digital comms assisting customers via online banking or mobile app
• Goal-oriented with experience meeting company targets

🎁 Benefits & Perks

• 🏖️ Time off in lieu for bank holidays worked
• 📅 Hybrid working with Monday-Wednesday in office
• 👥 Supportive team culture and collaborative environment