Tech Stack

Description

As a Billing Coordinator, you will be the primary point of contact for customer billing inquiries, resolving issues like discrepancies and account adjustments while collaborating with internal teams to ensure a seamless experience.

Requirements

• 1-3 years of experience in customer support, billing, or accounts receivable.
• Bachelor's degree in Business, Finance, Accounting or related field preferred.
• Strong customer service mindset and excellent communication skills.
• High attention to detail and ability to manage multiple requests.
• Proficiency in Microsoft Excel; CRM/ERP experience (Salesforce, Zuora, NetSuite) a plus.

Responsibilities

• Serve as primary contact for billing and payment inquiries via cases and phone.
• Investigate and resolve billing discrepancies and account adjustments.
• Create credits and update customer balances following approval policies.
• Partner with Sales, Sales Operations, and Collections to resolve concerns.
• Maintain accurate customer account information in financial systems.