🛠 Tech Stack

💼 About This Role

You'll lead a team of 10-15 Customer Care Coordinators in a collaborative, in-office environment focused on accountability and delivering a best-in-class customer experience. Your role balances team leadership and operational oversight, ensuring every customer interaction reflects the company's commitment to exceptional service. You'll work for Renewal by Andersen, the replacement division of the 120-year-old Andersen Corporation, the oldest and largest window and door manufacturer in North America.

🎯 What You'll Do

• Oversee daily operations of 10-15 Customer Care Coordinators
• Monitor KPIs, conduct QA evaluations and call monitoring
• Serve as primary escalation point for complex customer concerns
• Assist with hiring, interviewing, onboarding, and training

📋 Requirements

• 2-5+ years of customer service or support experience
• Prior leadership or supervisory experience strongly preferred
• Excellent written and verbal communication skills
• Strong attention to detail and ability to manage multiple priorities

✨ Nice to Have

• Background in construction or home improvement
• Experience with Salesforce including reporting
• Understanding of Accounts Payable/Receivable processes

🎁 Benefits & Perks

• 💰 Competitive Compensation: $60,000-$70,000 salary
• 🏥 Comprehensive Benefits: Health, dental, vision, long-term disability
• 📈 401(k) with Company Match
• 🏖️ Paid Time Off & Holidays: Generous PTO and 6 company-paid holidays
• 🤝 Collaborative Culture: Supportive, team-oriented environment