💼 About This Role

You'll serve as the key connection between users and product teams, helping resolve issues and contributing feedback for continuous product improvement. This flexible freelance role offers the chance to work with innovative digital products used by millions worldwide.

🎯 What You'll Do

• Respond to customer inquiries via support platforms and communication channels
• Assist users with product features, troubleshooting, and technical issues
• Document and report product bugs to support continuous improvement
• Create user guidance materials and educational content

📋 Requirements

• 1–3 years of experience in customer support or client-facing role
• Strong communication skills in English, written and verbal
• Ability to work independently in a remote and fast-paced environment
• Comfortable using digital support tools

✨ Nice to Have

• Experience in SaaS, mobile apps, or e-commerce
• Collaborative attitude and cross-functional teamwork skills

🎁 Benefits & Perks

• 🏖️ Flexible freelance part-time contract with remote work
• 🌍 International remote-first work environment
• 🚀 Innovative digital products used by millions
• 🕐 Flexible working hours aligned with global time zones
• 💰 Competitive hourly compensation based on region

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Interview· 45 min
3. 3Offer· 1 day