🛠 Tech Stack

💼 About This Role

You'll act as the liaison between customers and Azul, ensuring the best possible experience from onboarding through their lifetime. You'll lead business reviews, check-in meetings, and drive customer health scores in SFDC. This role offers the chance to work fully remote with a focus on revenue growth and renewals.

🎯 What You'll Do

• Execute onboarding sessions for new customers
• Lead business reviews and check-in meetings
• Monitor customer health scores in SFDC
• Identify upsell and cross-sell opportunities

📋 Requirements

• 7+ years experience in Customer Success or related role
• BS or MS in computer science or related field
• Demonstrated technical role in software industry
• Experience with CRM tools like Salesforce/Clari

✨ Nice to Have

• Project management experience
• Understanding of Java/JVM and cloud deployment
• Familiarity with data-driven success metrics

🎁 Benefits & Perks

• 🏖️ Remote work
• 💰 Competitive salary with $115,500 per year
• 📈 Career growth opportunities in customer success

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical interview· 60 min