🛠 Tech Stack

💼 About This Role

You'll manage and improve Hootsuite's Customer Assurance program, addressing security, privacy, and compliance requests from global customers. You'll collaborate with internal teams and leverage AI-driven automation tools to deliver timely responses. This role supports our Global New Business and Customer Expansion teams.

🎯 What You'll Do

• Manage customer assurance review requests and questionnaires
• Collaborate with Security, Legal, Product, and Privacy teams
• Maintain AI-driven response automation tool and Trust Center
• Track program metrics and share data insights with stakeholders

📋 Requirements

• Experience in security, privacy, or compliance role
• Bachelor's degree or equivalent industry experience
• Leading a high volume support request queue
• Knowledge of content management or automation systems

✨ Nice to Have

• Experience in SaaS or technology industry
• Working knowledge of Salesforce
• Familiarity with CAIQ, SIG, or similar frameworks

🎁 Benefits & Perks

• 🏖️ Remote work flexibility
• 📊 AI-driven tools to enhance efficiency
• 🤝 Collaborative team environment
• 📚 Learning and development opportunities

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 60 min