💼 About This Role

You'll provide telephone-based support to Affiliates and Merchants across NMI's payment products, ensuring a high level of customer service. You'll also contribute to internal projects and help improve the customer experience within a fast-growing FinTech company.

🎯 What You'll Do

• Onboard new and existing customer accounts
• Train customers on onboarding reporting tools
• Support internal colleagues with product queries
• Update knowledge garden content and internal documentation

📋 Requirements

• Excellent customer service skills
• Excellent IT knowledge across the board
• Proven problem solving ability
• Experience in the payments/FinTech industry

✨ Nice to Have

• Experience with a customer ticketing system
• Experience in an IT Helpdesk or Support role

🎁 Benefits & Perks

• 💰 Annual bonus scheme dependent on performance
• 🏖️ 15 days holiday + 12 public holidays (+1 day per year of service up to 20 days)
• 🏋️ Weekly yoga sessions and mental health first aiders
• 📚 Annual training budget for professional development
• 🩺 Medical Aid and Gap Cover

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical assessment· 60 min