🛠 Tech Stack

💼 About This Role

You'll engage with customers via multiple channels to identify and resolve technical support requests, while diving into Datadog's 600+ integrations and training as a specialist in one or more product areas. You'll collaborate with internal teams based on client feedback. This hybrid role offers best-in-breed onboarding and continuous professional development.

🎯 What You'll Do

• Engage with customers via ticketing, live chat, and screensharing tools
• Reproduce technical issues and explore 600+ integrations
• Participate in product conversations with internal teams
• Train as a specialist in one or more product areas

📋 Requirements

• 2+ years of multi-channel technical support at a SaaS company
• Experience using Zendesk, Jira, Confluence, or similar software
• Programming experience and basic knowledge of Linux
• Fluent in English and Spanish

✨ Nice to Have

• Experience with observability or monitoring tools
• Knowledge of cloud infrastructure (AWS, GCP, Azure)
• Familiarity with scripting languages (Python, Bash)

🎁 Benefits & Perks

• 🏖️ Best-in-breed onboarding
• 📈 Generous global benefits
• 🤝 Intra-departmental mentor and buddy program
• 📊 New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• 📚 Continuous professional development and career pathing

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min