3h ago

Senior IT Manager

Woodland Hills, CA
full-timeseniorContact center software

Tech Stack

Description

You will oversee Convoso's computer infrastructure, ensuring a secure, reliable, and efficient IT environment. This includes implementing hardware/software solutions, managing IT policies, and supporting business continuity.

Requirements

  • 3+ years experience with MDM/EDM tools (JAMF, Intune)
  • 3+ years with Google Workspace, Atlassian, LastPass Enterprise, Jamf
  • 6+ years troubleshooting MacOS, Windows, iOS, Android
  • Knowledge of IT security principles and best practices
  • Excellent planning, project management, and troubleshooting skills

Responsibilities

  • Implement and administer IT policies, network hardware/software, security, backup, and disaster recovery
  • Manage hardware/software deployment for onboarding/offboarding
  • Troubleshoot company hardware and employee home network issues
  • Administer Google Workspace and SaaS tools (Confluence, Jira, Salesforce, LastPass)
  • Manage VPN access, process improvement, and vendor billing
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