3h ago
Senior IT Manager
Woodland Hills, CA
full-timeseniorContact center software
Tech Stack
Description
You will oversee Convoso's computer infrastructure, ensuring a secure, reliable, and efficient IT environment. This includes implementing hardware/software solutions, managing IT policies, and supporting business continuity.
Requirements
- 3+ years experience with MDM/EDM tools (JAMF, Intune)
- 3+ years with Google Workspace, Atlassian, LastPass Enterprise, Jamf
- 6+ years troubleshooting MacOS, Windows, iOS, Android
- Knowledge of IT security principles and best practices
- Excellent planning, project management, and troubleshooting skills
Responsibilities
- Implement and administer IT policies, network hardware/software, security, backup, and disaster recovery
- Manage hardware/software deployment for onboarding/offboarding
- Troubleshoot company hardware and employee home network issues
- Administer Google Workspace and SaaS tools (Confluence, Jira, Salesforce, LastPass)
- Manage VPN access, process improvement, and vendor billing
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