🛠 Tech Stack

💼 About This Role

You'll support and champion the Perk Spend Platform, a core product at the heart of the business. You'll take ownership of daily customer requests and challenges, ensuring a seamless experience. This role offers high autonomy and the chance to shape the Customer Care function in a fast-growing SaaS scale-up.

🎯 What You'll Do

• Triage and resolve Level 2 support requests for the Spend platform
• Collaborate daily with the internal engineering team
• Track and manage resolution of incidents and bugs
• Handle customer inquiries and operational issues

📋 Requirements

• At least 2-3 years of work experience in customer support with 1 year in Level 2 support
• Experience supporting technical concepts including APIs and SSO
• Operational experience with high volume of external customer requests
• Excellent English communication skills

✨ Nice to Have

• Prioritisation and focus skills
• Fast learner and tech savvy
• Flexibility and adaptability to change

🎁 Benefits & Perks

• 🏖️ 30 days annual leave plus public holidays
• 🏋️ Choice of perk: gym membership (Urban Sports Club) or BVG transport ticket
• 💰 Competitive compensation with equity
• 🏥 Comprehensive wellbeing support through Spring Health
• 👶 17 weeks paid parental leave during child's first year