💼 About This Role

You'll be an essential part of Blackbird Health's integrated care team as the main point of contact for established patients. You'll own the patient experience, providing compassionate support and education while ensuring seamless care coordination. This onsite role offers opportunities for career growth in a supportive, clinician-founded organization.

🎯 What You'll Do

• Field inbound calls, messages, and emails with empathy and professionalism
• Guide patients through scheduling and confirming appointments
• Manage provider orders, screenings, and administrative tasks
• Maintain a welcoming in-office environment and uphold HIPAA compliance

📋 Requirements

• People-focused with a passion for high-quality service
• Detail-oriented with meticulous approach to administrative tasks
• Tech-savvy with ability to learn EHR and scheduling tools
• Collaborative independence thrives both in team and solo work

🎁 Benefits & Perks

• 🏥 Medical, Dental, Vision coverage
• 💰 401k with company match
• 🕊️ Employer-paid life insurance
• 🏖️ Generous paid time off
• 📈 Career growth opportunities

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Interview with Hiring Manager· 45 min
3. 3Offer· 1 week