💼 About This Role

You'll resolve motor claim queries via live chat and email for a fast-growing fintech. Your core impact is maintaining high TrustPilot scores while managing your own caseload efficiently.

🎯 What You'll Do

• Handle customer inquiries and resolve motor claim issues via live chat and email
• Manage your caseload and ensure accurate, complete information
• Liaise with policyholders and external partners for seamless service
• Make liability and indemnity assessments and flag intervention opportunities

📋 Requirements

• No insurance experience required
• Excellent written and verbal communication skills
• Customer-facing role experience is desirable
• Adaptability in a fast-paced environment

✨ Nice to Have

• Experience in online customer support
• Desire to grow claims-handling ability

🎁 Benefits & Perks

• 🏠 Flexi-office working: 2 days/week in Budapest office
• 🤓 Learning & development: personal budgets for books and courses
• 💚 Mental wellbeing support via Oliva
• 🌟 Competitive bonus scheme
• 🏝 SZÉP card for meals, leisure, and accommodation

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Initial call with Talent Acquisition· 20-30 min
2. 2Short task· N/A
3. 3Technical & culture interview· 60 min