Tech Stack

Description

You will lead global IT operations, overseeing end user services, workplace productivity, endpoint engineering, ITSM, and AV functions to deliver a world-class technology experience for a sustainable aviation company.

Requirements

• 10+ years IT operations experience, 5+ years in leadership
• Bachelor’s degree in CS, IT, or related field
• Expertise in ServiceNow ITSM capabilities
• Deep experience supporting SaaS workplace and collaboration applications
• Proven experience managing EUC asset lifecycles and ITSM frameworks (ITIL)

Responsibilities

• Lead and develop IT operations team handling Tier 1/2 support
• Manage workplace productivity stack and collaboration tools
• Own hardware and software asset lifecycle for EUC
• Oversee AV and video conferencing systems for hybrid meetings
• Mature ITSM processes including incident, request, knowledge, and problem management