Tech Stack

Description

You will act as a strategic advisor for GenAI adoption, guiding enterprise clients on AI initiatives and enabling them to derive maximum business value from Shelf's platform. You'll own long-term customer success, drive expansion, and create playbooks to scale GenAI enablement.

Requirements

• 4+ years in Customer Success, Solutions Consulting, or hybrid post-sales role at B2B SaaS company
• Track record of driving expansion and retention across complex enterprise accounts
• Strong domain knowledge of GenAI trends and hands-on experience with tools (e.g., building agents and automation flows)
• Deep consultative ability with strong technical acumen to collaborate with product, data, and engineering teams
• Working proficiency with tools like Snowflake, Mixpanel, Looker, or analytics platforms

Responsibilities

• Act as strategic advisor for GenAI adoption, guiding enterprise clients on AI initiatives
• Map customer use cases to tailored GenAI solutions and lead solution design and integration scoping
• Own long-term post-go-live customer success, driving adoption, satisfaction, and expansion
• Develop measurable success plans with KPIs tied to business value and GenAI impact
• Create playbooks, guides, and resources; improve processes to scale customer onboarding and value realization