🛠 Tech Stack

💼 About This Role

You'll guide new customers through a seamless onboarding journey for a complex SaaS platform, helping them adopt and derive value from the product. You'll act as a trusted partner during early customer lifecycle stages, translating business needs into effective system configurations and workflows. This role combines technical understanding with relationship-building in a fast-paced, collaborative environment.

🎯 What You'll Do

• Lead end-to-end customer onboarding and implementation processes.
• Conduct platform walkthroughs and guide setup and configuration.
• Communicate onboarding requirements with customers and stakeholders.
• Manage customer data migration processes for accuracy.

📋 Requirements

• 1-2 years of experience in customer onboarding or implementation
• Strong project management and organizational skills
• Experience working with clients across different levels
• Ability to quickly learn and explain SaaS platforms

✨ Nice to Have

• Bachelor's degree preferred
• Experience with CRM systems
• Analytical mindset with process improvement orientation

🎁 Benefits & Perks

• 🏖️ Fully remote work flexibility
• 🏥 Comprehensive health coverage including medical, dental, vision
• 💵 Retirement savings support with employer contributions
• 🧠 Mental health support and confidential counseling
• 📚 Learning and development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Scenario Assessment· 60 min