💼 About This Role

You'll join a team of curious, driven people shaking up the energy industry with real conversations and problem-solving. You'll handle billing, meter, and tariff queries end-to-end, making a real impact for customers and the planet. No scripts and no corporate nonsense—just a supportive environment where you can thrive.

🎯 What You'll Do

• Handle billing, meter, and tariff queries without scripts.
• Solve complex energy issues from start to finish.
• Handle complaints and ensure customers get the right help.
• Advise on greener energy choices and support vulnerable customers.

📋 Requirements

• Passion for delivering great customer service.
• Ability to ask questions and embrace change in a fast-paced environment.
• Collaborative mindset with no ego.
• Resilience to tackle tough calls and stay cool under pressure.

✨ Nice to Have

• Experience in the energy industry.
• Knowledge of energy bills and tariffs.
• Experience handling complaints.

🎁 Benefits & Perks

• 🌍 Make a difference helping customers and the planet.
• 🤝 Supportive team with no corporate nonsense.
• 📚 Continuous learning in a fast-paced environment.
• ⚡ Real impact on energy industry change.

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Online Application· 15 min
2. 2Phone Screening· 30 min
3. 3Interview with Hiring Manager· 45 min